Support

How can we help?

Get help running your yard on BulkTrackPro. Find answers on plans, onboarding, payments, drivers, and your storefront, or send our team a message.

Contact us

Talk to a real person.

Questions about your plan, onboarding, payments, or setup? Reach out and we will get back to you.

Support email

support@bulktrackpro.help
We typically respond within 24 to 48 business hours.

What we help with

  • Onboarding and account setup
  • Plans, billing, and payouts
  • QuickBooks and integrations

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FAQ

Frequently asked questions

Plans and Billing

What does BulkTrackPro cost?+

Plans start at $349.99 a month for Yard (1 location, up to 3 users). Depot is $499.99 a month (1 location, up to 15 users). Enterprise is $699.99 a month (unlimited locations and users). Every plan includes unlimited orders and customers. See the Pricing page for the full breakdown.

Is there a contract or setup fee?+

No. Every plan is month to month and billed through Stripe. No long contracts, no setup fees. Upgrade or downgrade anytime, and the change takes effect on your next billing cycle. To cancel, submit a request and we will end your subscription at the close of your current billing period.

Can I switch plans later?+

Yes. Move up or down anytime as your operation grows or your season changes. You keep all your data when you switch, and the change takes effect on your next billing cycle.

Getting Started

What is BulkTrackPro?+

BulkTrackPro is an all-in-one platform for bulk material suppliers. You run orders, customers, drivers, invoicing, and payments from one dashboard, and your customers order from a branded storefront and mobile app.

How long does it take to go live?+

It comes down to three things being ready: your product catalog, your delivery zones, and a Stripe connection to accept payments. Guided onboarding is included on every plan, so we help you get those set up before you go live.

What do I need to get started?+

A product catalog, your delivery zones, and a Stripe account to accept payments. Create your account on the sign-up page and onboarding walks you through the rest.

Who does the setup?+

You do, with our help. Guided onboarding is included on every plan, so we work with you to get your catalog, zones, and payments in place.

Payments and Payouts

How do I take payments?+

BulkTrackPro uses Stripe Connect. You connect a Stripe account during setup, then take card payments through the app and your storefront.

When do I get paid?+

Funds are deposited to your connected bank account on Stripe's standard payout schedule, typically 2 business days after payment.

Drivers and the Driver Portal

How do I add drivers?+

Invite them under Settings, User Management. Each driver gets their own login. You can add, deactivate, or remove driver accounts anytime.

What is the Driver Portal?+

A mobile-friendly web interface your drivers use to see and update their assigned deliveries. They log in at your dashboard URL with their driver credentials and do not need access to the full Partner Dashboard.

What can drivers do from their phone?+

View assigned orders, update status to Out for Delivery or Delivered, and add delivery notes. You see those updates in real time on the Orders page.

Storefront and Branding

Do I get a branded storefront?+

Yes. Every plan includes a branded online storefront and mobile app where your customers place orders.

How do I brand it?+

Go to Settings, Branding to upload your logo and set your brand colors. Your logo appears on the storefront, invoices, and the mobile app. Set your company name, address, phone, and hours under Settings, Business Profile.

Importing and Integrations

Can I bring my existing customers over?+

Yes. Use the CSV Import feature under Settings to add customers in bulk, or add them one at a time on the Customers page.

How do I set up my catalog?+

Add your products and pricing on the Products page and toggle each one Active to show it on your storefront. Onboarding helps you get the catalog in.

Does it sync with QuickBooks?+

Yes, with the QuickBooks add-on ($69.99 a month). It syncs new customers, completed orders as invoices, and payments received into QuickBooks Online automatically.

Account and Support

How do I reach support?+

Email support@bulktrackpro.help or use the contact form on this page. We typically respond within 24 to 48 business hours.

Can I delete my account?+

Yes, contact support at support@bulktrackpro.help to request account deletion.